Refund & Returns Policy
Helpful Information About Returns, Refunds & Your Privacy
We want you to feel happy and confident when shopping with Fluffwuffs. Please read the information below for details about returns, refunds, and the information we may collect when you use our services.
A. What is your return policy?
It is very important to us that you are satisfied with your purchase from Fluffwuffs.
a. If there is an error in shipment
(such as a defective product or an incorrect item)
We offer two solutions:
- Resend a new item
- Full refund
b. If you are not satisfied with your purchase
You may return your item within 30 days of purchase, provided it is:
- Unopened
- In its original condition
We will gladly:
- Replace the item, or
- Issue a full refund
Return Requests
To request a return, please contact us and provide the reason for your return.
B. How long does it take to receive a refund?
Once your return has been received, your refund will be processed promptly.
Depending on your bank or credit card provider, it may take 3–7 business days for the refund to appear in your account.
Privacy & Information
Information we hold about you
When you shop with us, subscribe, create an account, or choose to receive updates via email or mobile, we collect relevant information to serve you better.